Selective Insurance is a super-regional insurer that partners with independent agents to offer customized insurance solutions. Their insurance products are available in 22 states and the District of Columbia.
Their balance sheet strength, business profile, and appropriate enterprise risk management have helped them receive high ratings from AM Best and Fitch.
Customer Service
Selective offers a toll-free customer service line, an online claims form, and a mobile app. The company also uses a tiered system to reward its policyholders for reporting and filing claims quickly and accurately.
For example, you can get a $100 discount off your deductible instantly and an additional $100 every year for five years that you remain claim-free. Additionally, they offer a collision care program that allows policyholders to choose their repair shops.
While Selective may not be the first company that comes to mind for auto insurance, it has been around for over 90 years and has a solid financial strength rating. AM Best, the premier rating agency for the insurance industry, gives this carrier an A-grade. This prestigious award is based on the company’s performance in several areas, including operational efficiency, business profile, and financial stability. As a result, they can deliver top-tier service for their customers at an affordable price.
Policy Options
Selective offers a wide range of insurance policies that include auto and homeowners coverage. It also has an impressive list of add-on insurance options that can be tailored to your specific needs.
Founded in 1926, Selective is one of the oldest carriers in the US. It’s highly rated by AM Best and is an excellent choice for customers looking for a long-term, financially sound insurer.
The carrier is very user-friendly and makes it easy for policyholders to complete and file claims online, via phone, or through a mobile app. The company’s website provides much information about the claims process and policy options.
Besides offering an array of insurance policy options, Selective also has a generous accident forgiveness program. If you’re accident-free for five years, your premium will never be increased.
Claims Process
The claims process is a complex workflow involving 20+ checkpoints that every claim must pass before it gets approved. If there are any issues with the claim, it gets denied or sent back for more information.
To keep the claims process as simple and efficient as possible, doctors use an enormous set of standardized medical codes that communicate what a service costs to a health insurance company. These are referred to as Current Procedural Terminology (CPT) codes and are an essential part of a doctor’s billing system.
In the case of Gabe’s appointments, he’ll receive an Explanation of Benefits (EOB) that lists all the services he received and the amount he owes the doctor. His doctor’s office will then send Gabe a bill, which should match up with what’s listed on his EOB.
As insurers look to digitize and transform their claims processes, they should adopt a customer-centric mindset and embark on an end-to-end reassessment of their customer interactions. They should develop a digital value proposition and an aspirational future state for their digital claims function, then prioritize the five critical elements needed to digitize and transform it.
Rates
If you’re in the market for a new insurance policy, compare the rates offered by your local insurance providers. This will save you money in the long run and help ensure that you get a policy that suits your budget and your insurance needs. For an accurate and comprehensive comparison of the competition, you’ll need to visit a reputable independent insurance broker for a free, no-obligation quote. Fortunately, many online and local agencies will help you find the right coverage at the best price for your pocketbook. The insurer mentioned above is among the many that we can recommend. This company was able to snare several coveted insurance industry awards, including a best-in-class customer satisfaction score, a stellar record for underwriting and claims handling, and an excellent reputation as one of the largest and most recognizable private auto insurance providers in the country.
